Client Charter

Iken Business Ltd is committed to the following Client Charter:

• We have a simple and transparent pricing structure and are committed to being the 'best value' supplier on the market
• We seek mutually fair arrangements with our clients
• We will continue to develop the software and work with you for mutual continuous improvement within your business context
• We actively encourage and support the Iken User Group
• We will keep abreast of technological change
• Free end use of upgrades is included in the licence fee
• We will work collaboratively with your IT Department to ensure success for our users
• Should problems arise from time to time we will adopt a 'no blame' approach to solving them
• We will appoint a Project Manager who will be responsible for implementation and for your long term client care

Iken Business Ltd regularly runs free training seminars for groups of clients to support their continuous professional development through Iken. Please contact us if you would like more information about our seminars.

Alternatively click on the following links to find out more about Iken Products or Iken Services.