Case Management Software for Shared Services

Virtually unheard of five years ago, the number of shared services arrangements in place in public sector organisations continues to rise year-on-year, driven by the changing economic climate. Such arrangements offer a host of benefits, but they also present a series of practical challenges which must be overcome. Here are some of the concerns our clients have voiced when first adopting shared services arrangements:

How can I communicate effectively with colleagues based at another site?
Will economies of scale compromise our ability to meet our objectives?
Can I successfully monitor my dispersed team’s workload?
Is it possible for me to work efficiently when I visit other offices?

With Iken Case Management software you can beat these challenges:

• Easily share information – with Iken you can create complete electronic files capable of storing any type of document, including emails and scanned images. These are held in a central electronic location accessible to all appropriate professionals, so working together on a case or project is straightforward – even from separate offices
• Save time on administration – Documents are automatically populated with frequently used information to reduce time spent in data entry, and workflows can provide appropriate levels of automation, reducing pressure on streamlined staffing
• Simplify SLA billing – integrated time recording with SLA billing facilities makes it easy to bill client departments at variable rates
• Increase management capabilities – Iken’s suite of management reports provides detailed information on your team’s activities, so you can monitor and balance workload and report accurately to performance boards and the wider organisation
• Work productively from any location – access your files and documents from anywhere via a secure remote connection, whether you’re on the road, in a meeting or spending the day at another site

To learn more about how Iken Case Management software supports successful shared service delivery whilst delivering a fast return on investment, why not contact us today for a no-obligation discussion.