The Iken Matter Management Top Ten
The top ten benefits of Iken Matter Management software as reported by our clients, click on the links to find out what our clients had to say:
1. All information related to the matter is at your fingertips
2. One-touch email integration
3. Enhance teamwork and support flexible working practices
4. Greater consistency across the team – leverage processes and practice
5. Reduce time spent on document creation and management, more time on content
6. Appropriate automation frees professionals from background tasks
7. Keep on top of key dates and diary management
8. Management information to control risk
9. Easier client care
10. Supports compliance
Contact us to find out how Iken can enhance your information management, or to arrange a demonstration of Iken’s Matter Management software.
Click here to download the Iken Matter Management Software flyer for corporate in-house legal teams, or here for Matter Management information relating to private practices.
What our clients had to say:
1. All information related to the matter is at your fingertips
“At LloydsPharmacy, the Iken Matter Management system underpins our ability to work collaboratively; it enables us to share documents, emails and contacts so that we can always get our hands on the information we need to progress the work, regardless of who is in the office.”
Peter Smerdon, Legal Services Manager, Lloyds Pharmacy
All documents are stored in the central database; that’s emails, letters, acknowledgements, meeting agendas, forms, or any other kind of document. View all the documents related to a matter based on a certain standard; all the documents associated with a particular contact; or all the documents owned by one person or typed by another. Optional scanning facilities are also available so that incoming letters can be stored alongside other documents and emails. Alternatively, the matter management software will inter-operate with corporate document imaging systems.
2. One-touch email integration (including Outlook, Lotus Notes and other packages), means that you can save emails and attachments to an appropriate case file at the touch of a button, helping you to stay on top of your inbox and ensuring that the matter information is also complete.
“The majority of work for the team comes in via email, so it’s very important for us to keep track of these. With Iken, it’s so straightforward to file and access emails, you hardly have to think about it.”
Robin Fisher, Senior Legal Advisor, Adecco - click here to read the case study
3. Reduce time spent on document creation and management with the use of customised templates, precedents and workflows, documents are created, stored and managed in real-time within the Iken Matter Management software system. You can also relate parties to a file and link contact details to pre-populate templates, avoiding the unnecessary overheads of typing details in every time.
“Even in a smaller team like ours, Iken delivers day-to-day efficiencies by eliminating repetitive tasks, centralising all documents and emails, and making it easier to work as a team.”
Alessia Oddone, Legal Services Director, Indesit
4. Greater consistency across team working practices
“One advantage of Iken that we hadn’t anticipated is the way in which it’s enabled us to make the team’s working practices more consistent. There is more discipline in the way matters are created and set up, and a lot of documentation has now been standardised.”
Robin Fisher, Senior Legal Advisor, Adecco - click here to read the case study
5. Appropriate automation to free professionals from background tasks – three different levels of workflow provide the opportunity for work to be heavily controlled or largely free-flowing. A number of standard workflows already exist for legal matter management in particular. Our customers typically gain between 10 and 25% productivity improvement from using Iken Matter Management software.
“As well as assisting with our KPIs and streamlining processes, the workflows help to mitigate risk. Before Iken, if a member of staff was away there was always a chance that we’d be unaware that a hearing was coming up or that a payment should have been made. The workflows ensure that what needs to be done is done.”
Robin Fisher, Senior Legal Advisor, Adecco - click here to read the case study
6. Keep on top of key dates and events - Iken Matter Management software can be fully integrated with your diary system, supporting diary management with automatic scheduling, reminders for bring forward dates and key date chain management to ensure that deadlines are met, even when staff members are unexpectedly absent.
7. Enhance teamwork and enable flexible working practices
Team members have secure access to information, making it easy to find and access the very latest details regarding a matter. In addition professional teams often require the ability to share a library of intellectual capital including best practices, industry guidelines, regulations or other standard documents. Iken Matter Management software does just that, providing a repository of information available locally, or from the internet. It’s the perfect tool for supporting continuous professional development (CPD).
Iken also provides the ability to support secure remote working and flexible working practices;
“Obviously lawyers can't take files home with them to work on, that’s far too risky. However, they can securely login remotely to Iken and access the most up to date information from home, or indeed other locations."
Hugh Peart, London Borough of Harrow – click here to read the case study
8. Management information to control risk - automated and user-defined reporting. In addition to a set of standard reports, Iken allows user-configurable reporting to suit different organisational needs. Reports can be defined and scheduled to run at set intervals, delivered in a format ready for publication, or exported to Microsoft Excel for further manipulation.
9. Easier client care and business networking Iken's software delivers an organisation-wide, shared contact database to aid collaboration and ensure that team members have access to the very latest information. Contact details can be automatically inserted appropriately into forms and precedents. It is also easy to determine all the files and cases associated with a particular contact at any one time to assess whether there are any conflicts or areas of risk.
10. Compliance and Records Management
Maintaining records of dates, instructions, correspondence and outcomes is increasingly important in today’s legislative environment, requiring retention or information for discovery & disclosure purposes. Iken contains an audit trail of the management of all records of every kind, from cases, matters and projects through to individual documents and emails. Records management also extends to the records of individual people and businesses associated with different tranches of work, an can assist with, for example, internal operation of Data Protection principles.
Contact us to find out how Iken can enhance your matter management, or to arrange a demonstration of Iken’s Matter Management software.
Click here to download the Iken Matter Management Software flyer for corporate in-house legal teams, or here for Matter Management information relating to private practices.