Case Management Software for Property and Estates Teams

When we first meet them, Heads of Property and Estates Management often tell us that their most pressing business challenge is the need to enhance operational efficiency: handling more work with the same resources while increasing the worth of the public sector assets in their care.

Property and Estates teams in a wide range of public sector organisations are increasingly turning to case management software because it goes beyond document management, not only helping them to deal with stacks of property files, but also freeing them from background tasks so that they can focus on more value added work. With Iken Case Management Systems and Time Recording software these teams are able to:

• Eliminate the cost and complexity of managing and storing vast numbers of property files - one central location for all documents, including emails, makes it easy to manage information and find what you’re looking for.
  “We had enough files to fill an entire room from floor to ceiling – with Iken it's possible to achieve the goal of being ‘Paper-lite'."
• Quickly locate and access information - secure sharing of documents, emails, contacts database and calendar helps to improve responsiveness and resilience, regardless of who is in the office. Furthermore, secure remote access also supports flexible working and distributed teams.
  “It was always difficult to find sufficient time to answer estate enquiries, but with Iken the relevant information will always be quickly to hand."
• Better manage risk associated with key events such as rent reviews, acquisitions, disposals and lease renewals. Integrated diary management ensures that key events aren’t overlooked.
  “Iken will help ensure that we won’t miss rent reviews, this has cost us a great deal of money in the past.”
• Eliminate background activities and automate repetitive tasks. Documents are automatically populated with frequently used information to reduce time spent in data entry, and workflows can provide appropriate levels of automation and free staff for more value-added work.
• Enhance management information and reporting to support decision making and work balancing, whilst also demonstrating best value in maximizing the value of public sector property and land assets.

Iken Case Management Software has helped many pressurised teams to get through heavy workloads whilst improving responsiveness, managing risk and reducing stress. Contact us to find out how Iken can help with your particular business challenges or to arrange a demonstration.