Services Overview

Iken's services are directed towards the use of IT in general, and Iken in particular, as a part of the overall programme of continuous improvement within public sector organisations and private sector businesses. Iken recognises that IT is a part of an overall strategy and culture and adopts a holistic approach to its relationship with clients. Services therefore include:

At Management Level:

• Management consultancy and feasibility studies that provide cost-benefit analysis of modernisation (including IT). Such studies form the basis of a business case for change and a measure against which success can be assessed
• Change and project management services to assist with the process of change within an existing culture
• Quality accreditation consultancy services, directed at achieving a recognised quality standard. Iken provides Lexcel consultancy services for legal teams
• Business analysis and system design services

At Implementation Level:

• Data migration services
• Installation and technical services related to IT infrastructure. In larger organisations this results in close liaison between Iken personnel and the IT department
• Implementation of Iken and its smooth running at client sites
• Training on the use of Iken
• Use of the Iken Rapid Workflow Development tool to configure case-type specific workflows to client needs
• Bespoke report writing services
• Continuous support at technical, operational and business improvement planning level throughout the lifetime of use of Iken.

Iken Business Ltd has a well supported and satisfied customer base and references are available.

For more information, or if you would like to discuss details with a member of our staff please contact us.