Support and Client Care

Iken's post sales support and client care is second to none. During implementation you will be assigned a project manager who will oversee implementation, and who will then coordinate Iken's relationship with you throughout the lifecycle of your use of Iken.

The Iken implementation team rotates on the support desk, so when you call Iken it is likely that you will speak to a person you have met whilst training. Iken Business Ltd uses its own software to manage all aspects of its work, so all support staff are familiar with the user perception of Iken from a personal point of view as well as from a technical point of view.

Unlike many competitors, free end use of Iken upgrades is included in the annual support fee. Iken is committed to the continuous improvement of its software and welcomes feedback from individual users and the active Iken User Group.

Iken support is not limited to technical issues. Iken Business and Operational Support gives any user the right to call the help desk at any time to ask for advice and ad hoc training over the phone. There is no limit to the number of calls.

For more information, or if you would like to discuss details with a member of our staff please contact us.