Case Management Software for Trading Standards Teams

As economic conditions worsen, the protection, advice and education offered by Trading Standards teams to businesses and consumers alike has never been more crucial. Yet budget cuts and redistribution of services mean that Trading Standards Managers are facing the challenge of ensuring that these vital frontline services don’t suffer, balancing reductions in resource with managing a heavy and varied workload.

We offer a flexible IT solution that will increase the efficiency of your Trading Standards team by reducing repetitive and background tasks, while enhancing teamwork and delivering the management information you need to monitor workload and report on service levels.

By using Iken Case Management software to support their daily working, Trading Standards teams can:

• Easily capture and review intelligence – Iken stores all types of documentation, including emails, in complete electronic files in a single central location, where they are available to appropriate team members at the touch of a button. A powerful search facility makes finding what you’re looking for the work of moments.
• Respond quickly to new developments – with key information accessible by all relevant professionals, it’s easy to act while intelligence is fresh, even if team members are absent or away from the office. Iken automatically populates documentation with frequently used information such as contact details and unique refererences, so action can be taken without the distraction of background tasks.
• Focus resource on achieving service user satisfaction – by minimising time spent on background tasks, Iken is proven to deliver typical capacity improvements of 10-20% to local government teams – so Trading Standards professionals can concentrate limited resources on satisfying service users.
• Streamline partnership working – the storage and creation of all incoming and outgoing correspondence in Iken creates a complete audit trail of communications with neighbouring authority departments and specialised teams, while integrated contact management ensures partner details are at your fingertips
• Easily update and distribute advisory information - a single, central library for standard advisory documents allows speedy implementation of changes in line with updated legislation and distribuition with the minimum of administrative work
• Monitor workload and set priorities – a comprehensive and easy-to-use set of management reports supports priority setting and workload balancing, whilst providing a key source of information when updating division heads or submitting returns to external agencies

Iken Case Management Software has helped many local authority teams to increase capacity and remain responsive in pressurised circumstances. Contact us to find out how Iken can help with your particular business challenges or to arrange a demonstration.