How can I: Find out what I need to know, when I need to know it?

Today’s information can be delivered in more forms than ever before, from printed documents to emails, diaries and even SMS text messages. Staying on top of relevant information is a constant challenge, and not having information to hand when you need it is at the very least frustrating.
 
To illustrate the point, suppose you need to send a letter, but require clarification on a specific detail regarding the recipient’s circumstances before being able to send it. Obtaining this information may require sifting through a wide range of electronic sources (forms, letters, emails, databases, Excel lists), that may be stored on your own PC, in a central location or on someone else’s disk. Worse still, the information may be in a paper file that is currently in an entirely different location.
 
At the time you need it, effective information management is priceless.
 
What if...

• Information was always to hand at the point of action?
• You were automatically alerted to key dates and deadlines?
• It was easy for team members to access appropriate information without disturbing others?
• A shared contacts database helped to keep information current?
• You could access information to provide cover during sudden absence?
• Colleagues could answer client enquiries on your behalf when you were out of the office?
• Managers had sufficient overview of all activities to help balance workload and ensure that nothing was missed?

Iken provides a working environment for teams, with all information centred on cases, matters or projects. Documents, emails, critical dates, contact and stakeholder details are all instantly to hand at the point of action without the need to hunt in different places (including email inboxes).

The result: an instant management overview of how projects are going and greater confidence that everything is covered, even when people are away. A team-based collaborative approach to case, matter and project management also leads to better client care and responsiveness.

Contact us to arrange a confidential, no obligation discussion about your business challenges or to arrange a demonstration. Alternatively take a look at Iken solutions for Case Management, Matter Management and Programme Management.