Case Management Software for HR Services to Schools

The service you provide to schools has always been vital to their successful running, but never more so than now, as political decisions and economic conditions make employee relations increasingly complex and employment laws become ever more stringent. But more challenging circumstances for schools means a growing workload for your team, and you may be wondering how you can continue to offer excellent service as your own resources come under pressure.

Iken Case Management and Time Recording software frees your team up to get on with giving good advice by helping you:

• Easily manage client communications: all types of client documentation, including emails, are held in secure central electronic files, with appropriate security levels to ensure required levels of confidentiality. An integrated contacts database means getting in touch with stakeholders is the work of moments.
• Take the hassle out of document creation: Iken automatically populates documents with frequently used information like reference numbers and contact details, saving time and effort. A customised precedent and template library lets you speedily create standard documentation for clients, while changes to documentation in line with updated legislation need only be made once.
• Increase team capacity by 10-20%: by minimising time spent on background tasks 4- Iken delivers typical capacity improvements of 10-20% to public sector teams like yours – so you have more resource to spend meeting client needs.
• Work effectively from any location: secure remote access allows consultants to work from anywhere, be it travelling to a school or logging in from home.
• Uphold service standards and minimise risk: integrated diary and task management ensures that all time- critical activites, from service standard deadlines to attendance at key client meetings, happen when they should, as well as helping you coordinate your busy team’s activities.
• Simply process complex billing arrangements: if you offer a traded service, Iken’s integrated Time Recording and Service Level Agreement Billing facilities provide the tools needed to easily charge clients at the appropriate rates for their SLAs and for ad hoc hourly billable work.

Iken Adaptive Case Management Software has helped many public sector teams to increase capacity and maintain service excellence in pressurised circumstances. Contact us to find out how Iken can help with your particular business challenges or to arrange a demonstration.