Case Management for Local Government leaders

For Directors, Executives, Heads of Service and other key leadership personnel in local authorities, the changing face of the public sector means that it’s never been more important to generate savings and make the most of existing resources – be they financial or human, back-office or front-line. In these circumstances, Case Management software is being increasingly recognised as a powerful tool to increase the efficiency and productivity of knowledge workers in a variety of functions.

Looking for ways to make your council's money and manpower go further? With Iken you can.

Iken Case Management software can help your organisation to:

• Save time – store all types of documents and emails centrally, so you can find what you need in moments – there’s no more hunting through filing cabinets for that elusive piece of paper
• Save hassle – Iken automatically pre-populates documents with frequently-used information at the point of production, lightening the administrative workload so that staff can forcus on more value-added activity
• Save money – as a result, our clients report typical capacity increases of 10-20%, creating the potential to bring expensively outsourced work back in house. Complete electronic files negate the need for extensive paper records, cutting costs on materials, storage and archiving facilities
• Save disruption – staff can work from anywhere via a secure remote connection. If a professional is absent or has left, shared files make it easy to pick up where they left off
• Save complications - integrated Time Recording with SLA billing facilities lets you bill client departments at variable rates with minimal administrative effort, supporting complex or shared service provision 
• Save risk – a comprehensive suite of management tools let you balance and monitor workload, and quickly assess key activities when colleagues are unexpectedly absent. Iken’s integrated calendaring and diary function ensures you never miss a key date, no matter how packed your agenda

Iken Case Management and Time Recording software is the ideal solution to maximise operational efficiency within your business function. But why keep it to yourself? Amongst the many operational areas that can benefit from Iken solutions are:

• Chief Executives' Offices
• Property and Estates Management
• Trading Standards
• Audit and Compliance
• Programme Management
• Human Resources
• Legal Services

To learn more about how Iken can help your council thrive, why not contact us for a no-obligation discussion, or download a datasheet for further insights.