Case Management Software for Commissioning Teams

Whatever area you specialise in, as a commissioner you know that the welfare of ordinary people, many of them vulnerable, depends on the services you commission – and that their needs won’t diminish just because economic times are hard. But making reduced resources stretch further is no easy task, so it’s never been more important that you’re able to use your team’s professional expertise to its fullest extent to ensure services don’t suffer.

Iken Case Management software frees your team up to concentrate on what you do best by helping you:

• Easily manage documentation for every stage of the commissioning cycle: with Iken, all types of documents and communications, including emails and scanned images, are held in complete and easily searchable electronic files, accessible to all appropriate personnel. You can always be sure you have the complete picture at your fingertips.
• Free yourself up to put your expertise to best use: save time on creating documents with automatic population of key information, such as contact details and unique references. By minimising time spent on background tasks like this, Iken is proven to deliver capacity benefits of 10 – 20% for public sector teams like yours
• Streamline stakeholder communications: storage and creation of all correspondence in Iken creates a complete audit trail of communications, while integrated contact management ensures getting in touch with your stakeholders is the work of moments
• Effectively monitor contract performance: keep a close eye on service delivery by recording feedback relating to a particular provider or service in a single electronic file. Flexible management reporting facilities allow you to get an accurate picture of overall provider performance without having to manually collate statistics
• Never miss a key date: integrated diary and task management ensures that all time- critical activites, from procurement stage deadlines to key contract monitoring actions, happen when they should, as well as helping you coordinate your busy team’s activities.

Iken Adaptive Case Management Software has helped many public sector teams to increase capacity and maintain service excellence in pressurised circumstances. Contact us to find out how Iken can help with your particular business challenges or to arrange a demonstration.