Implementation

The Iken technical team will liaise directly with your IT Department to plan for the Iken implementation. Our objective is to establish a 3-way empowering partnership between you, us and your IT department that delivers results for our users.

Some clients do not have IT Departments, in which case we operate as a virtual IT department liaising with hardware suppliers and empowering your own staff. Iken technical staff are selected for their ability to communicate technical information to non technical people.

Prior to installation we will configure an Iken database to your exact requirements. This includes:

• Setting up standard letters, memos etc to your internal standards, automating addressing, matter references etc
• Taking on, and automating, any precedents that you wish to add to Iken
• Setting up your existing clients and their addresses
• Migrating matters and cases from existing electronic lists
• Setting up users and access permissions

Once the Iken database is ready we will install it on your network and test the results prior to the commencement of training.

For more information, or if you would like to discuss details with a member of our staff please contact us.